Show All Answers

1. How do I report an issue?

You may report some issues by using Bixby Connect.

If you are wanting to report a leak of any kind, Please stop and call 918-366-4430 as this is considered an Urgent Request. If it is after hours please select the option to speak with the Police Department to report Urgent Issues after normal day time business hours of 8:00 a.m. to 4:30 p.m..

2. How do I get directions to...?

View the list of maps.

3. What is the hardness of my water?

Water is referred to as hard or soft because of the presence of minerals in the water. In eastern Oklahoma, much of the water used for public water supply comes from lakes (surface water). This water has flowed over the ground in streams or rivers until it reaches a lake where it is stored and eventually consumed. Another type of water - groundwater-flows through soil and permeable rock before it trickles out into a stream and eventually a lake. As water moves, it picks up minerals from the rocks and soil. Two of these minerals, calcium and magnesium, accumulate and create the “hardness” rating of your water. This rating is measured in Parts Per Million (ppm) or Grains Per Gallon (gpg). The more minerals present in the water, the “harder” it is. Bixby’s water is supplied by the City of Tulsa A. B. Jewell Water Treatment Plant which originates at Lake Oologah. The average hardness for A. B. Jewell runs 8.2 grains per gallon (gpg) or 140 parts per million (ppm) and is considered “HARD”. Water hardness is not a safety issue. Water is safe to drink no matter what the hardness rating is.

For more information, please contact the Water Department at 918-366-4430.

4. Who do I contact if I have a water leak?

If you determine you have a water leak on your property:

• During normal operating hours, call 918-366-4430
• After hours, call the police department’s non-emergency at 918-366-8294

5. When is water turned off for non-payment?

If payment is not received by the 15th of the month, water service will be disconnected. For more information, please contact the Water Department at 918-366-4430.

6. Wat is the policy for applying late fees?

Late fees are applied on the 16th day of each month. For more information, please contact the Water Department at 918-366-4430.

7. When are water payments due?

Payments for water are due on the 15th of each month. For more information, please contact the Water Department at 918-366-4430.

8. What are my payment options?

For your convenience, we offer a variety of payment options which include in person, auto draft, online, U.S. Mail, or Outside drop box. For more information, please contact the Water Department at 918-366-4430.

9. What methods of payments are acceptable?

The City accepts cash, debit, check and credit cards (Visa and Master Card). For more information, please contact the Water Department at 918-366-4430.

10. How much is the water deposit?

Water Service Deposits are $100 for residential and $200 For Commerical. For more information, please contact the Water Department at 918-366-4430.